Frequently asked questions

 Have a question? lets see if we can answer it..
Ordering Return Cards that you pay a large sum for can be scary. On one side you can't wait to get your card but you also hope it doesn't get loss in the mail.  Well, we have safeguards to help.  
We insure all packages and ship ASAP.  But you probably have a few more questions that needs answering.  So , if you can't find your answers below, contact us. 
  1. 1
    If I order a sketch Card what is the turn around time?
    Lily keeps her work on a tight schedule so she can give you an idea of a turn around. Usually it takes less than a week but it all depends on the project. If there isn't anything schedule she will do a fast turnaround. For MAZ , please contact us so we can get an idea.
  2. 3
    How do you ship?
    We ship to the U.S using Priority Mail. For International orders, it all depends ,shipping charges may be added but you will be notified first . We ship immediatly upon completion of the art. We do not ship "Artist Return Cards" Internationally unless we are able to insure it which may have additional charges.
  3. 2
    I have an idea for a book ,are you available for hire?
    Yes , Lily is available . she is working on her own childrens book but loves telling the story through art. Contact her for complete details.
  4. 4
    How much is it to hire ?
    Again, it all depends on the project. She has set prices for her sketch cards , and return cards, But for work for hire depends on the companies payment scale. ( Example- Sketch Card artist has a set scale, usually price per card).
  5. 5
    How do I pay ?
    We accept Credit Cards through Pay Pal. If you want to use other forms of payment please contact us.
  6. 6
    What if I order a card and it gets lost
    We insure all packages. In the event it gets lost we will ask you to sign some postal forms and refund your money or redo the cards if it is possible.
  7. 7
    I want to contact Lily and Maz directly
    Our social director Milton Mercado handles our mail, but rest assured Lily will see the email and messages . Anything for Maz will be forwarded to him .
  8. 8
    Sale Prices
    Sometimes we will offer cards at a sale price for a limited time. We specify the time limit for that price then go back to regular prices once the sale is over.

Privacy Policy 

We are a small group of artist so our policy is simple.  We don't sell your information.  We would only use your personal information to personally contact you for an order, or for information or to update you on a product.  On affiliates or ads they may collect information but that is with them.  We (within our group) only use your name , phone, contact info for anything that would be about this website or information you ask for.  At times we also may send you christmas cards, or holiday art as gifts but you can always tell us to opt out.  Once you leave this site all information gathered is in regard to their policy.  Here is the legal stuff....
By using our site you consent to  the following....
letting us use information to contact you about information, sales, product or news regarding upcomming products.
This Privacy Policy applies to 
We collect and use your  personal information  when you sign up for e-mail newsletters and purchase products or services  customize advertising and content available on our site , to send you information about products and services that may be of interest to you and/or to conduct research for internal purposes. Some features, services, and promotional opportunities that we offer may also ask you to submit information in order to participate such as contest, or outside sources.
Information that is not so personal......Our servers automatically record certain information about how a person uses our Services (
Log Data may include information such as a User's Internet Protocol (IP) address, mobile device identifier, browser type, operating system, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services on which a User clicked, the friends of Account holders who also use the Services, purchases made by the User, how often Users click on our advertisements, which files are downloaded most frequently, and which areas of our Site are the most popular and other statistics. We also collect certain information that your mobile device sends when you use our Services, including user settings, the operating system, as well as information about your use of our Services. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users' needs and preferences, and to make recommendations. We may use a person's IP address to fight spam, malware and identity theft. We also use the IP address to generate aggregate, non-identifying information about how our Services are used.
s, we also use “cookies” to collect information. A cookie is a small data file that we transfer to your computer and is stored on your hard drive when you access our Services. The cookie identifies your computer to us so that you do not have to re-register each time you visit. We also use cookies to identify that you've logged in to the Services, to tell us how and when you interact with our Services, to monitor aggregate usage and web traffic routing on our Services, to return you to a persistent location of your choosing, and to customize and improve our Services and to measure the traffic to our Sites and the use of different features of the Services. Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. Please note, however, that if you don't accept cookies, you may not be able to access all portions or features of the Services. Third party advertisers that appear on the Sites may place cookies on your computer and their use of the information stored on those cookies is subject to their own privacy policies. You should visit their websites to learn about their information practices. Note that this Privacy Policy only covers our use of cookies and does not include the use of cookies by such third parties. 
Location Information. With all the new technology now a days it is possible for people to locate you, but we don't use that information.  You can disable your gps locater on your phone.  We only need to know your personal information for the reasons previously stated. 
Your Address Bookr we will not access your address book without your permission to do so.
How we share information
Except as noted,We do not share I with third parties unless you give us your permission or we need to share such information in order to provide our Services to you at your request.
Information Shared with Advertisers. We may share aggregated information and non-identifying information that we collect with third party advertisers but only with your permission. That is when we use affiliates
Information Shared with Third Parties. We may share aggregated information and non-identifying information with third parties for industry analysis, demographic profiling and other similar purposes.
Information Disclosed for Our Protection and the Protection of Others. We will disclose Personal Information when required by law or under the good-faith belief that such disclosure is necessary in order to conform to applicable law,
Information We Disclose with Your Consent or at Your Request. We will share your personal Information, with your permission,   (only picture and first name )   with third-party websites or platforms, such as social networking sites, if you let us. 
Even if you choose not to receive information from us, we reserve the right to communicate with you on matters we consider especially important.
We take reasonable measures to protect the information that we collect from you or about you (including your PII). Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
International Transfers
Your info. may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.
About the kids....  We do not solicit or knowingly collect information from children  unless we get parents permission.  We fiercely protect children and will do everything we can for them.  Therfore any photo or information must be done with the parents consent. , 
Any information that we collect is subject to the Privacy Policy in effect at the time the information is collected by us. However, we may update this Privacy Policy from time to time as our Services change and expand. If we update this Privacy Policy, 
Our site  contains links to other websites and/or services. This Privacy Policy does not apply to the practices of any companies or individuals that DeviantArt does not control, or any websites and/or services that you link to from the DeviantArt Sites. DeviantArt is not responsible for the content, privacy or security practices and policies of those companies, individuals, websites and/or services and any information that you provide on or to third-party companies, individuals, websites or services are subject to those parties' privacy policies. You should use caution and review the privacy policies of any websites that you visit from ours to learn more about their information practices.
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